Let your AI agent wait on hold for you

Waiting is only part of the job. Give your agent the question to ask when a person answers, along with the information it can share and the choices it may make. Tuvoz handles the call and can ask your agent for help while it is in progress.

Prepare the conversation after the queue

Choose the business’s published number and specify the department. Include the reference needed for your inquiry, without passwords, card details or one-time codes. Set a maximum call duration that includes the time you are willing to spend on hold.

Call the service desk at the business number I provided. Work through the menu, wait up to eight minutes, and ask why order R-142 has no pickup date. Share the order reference and my name. Ask for the next step, but don’t cancel the order or accept a paid upgrade.

Have your agent show you the number, goal, opener and time limit before you approve it. It also checks whether the destination can be called now and whether prior agreement is required.

Keep the limits useful

Phone menus, queues and transfers can use the available time before anyone answers. A maximum duration is a limit on the attempt, not a promise that the business will pick up. Answered time on hold can be billed; see pricing for the billing details.

If a person asks a question the brief does not settle, Tuvoz asks your agent. Your agent asks you about decisions beyond the original task; when it cannot supply an answer, Tuvoz can call your verified phone.

Treat an unfinished attempt honestly

The report should say whether someone answered, what they said, and what remains. If the call ended in the queue, there is no completed conversation to report. Decide whether to approve another attempt, try another published contact route, or call yourself.

Set up Tuvoz. For routing through menu choices, see Navigate a phone menu.