Have your AI agent navigate a phone menu

A business may answer with menu choices instead of a person. Tuvoz can use the phone keypad and follow the menu before speaking to staff. Give it a destination and an objective so it knows which route is relevant.

Name the department and the job

Use the business’s published number. Explain who you need and why. If you know a menu path, offer it as a hint; menu options can change, so the voice agent still needs to listen.

Call the business number I found on its website. Reach the appointments desk and ask whether they have an earlier opening next week. Keep my existing booking unless I approve a replacement. If there is only a mailbox, end the call and tell me.

Your agent turns this into a plan with the number, purpose, opener and call limit. Check it and say yes before it dials. Canadian recipients must have agreed to AI calls from you.

Allow for transfers and repeated menus

Tell your agent whether a transfer to another department is useful and how long to keep trying. The voice agent can press menu digits and wait on hold. Once a person answers, it gives the scripted opener for that call and asks for what you approved.

Some systems require an account holder to complete a private step. Keep passwords and one-time codes out of the brief. If the agent cannot get through without your participation, ask it to report the obstacle and the contact route it reached.

Separate reaching the desk from finishing the task

A successful transfer does not mean an appointment moved. Ask the report to name the department reached, the answer given, any changes actually confirmed, and what you still need to do. A mailbox on a business call gets no message; your agent should report that outcome rather than invent a response.

Start with Tuvoz setup, or see how mid-call questions work.